Responsible Gaming at crickcx

At crickcx, responsible gaming is not a legal footnote — it is a foundational part of how we operate. We genuinely believe that gambling should be a source of entertainment, excitement, and enjoyment, much like watching your favourite BPL match or following the Bangladesh Tigers in a T20 tournament. The moment gambling stops being fun and starts causing harm, something has gone wrong, and we want to be part of the solution.

We have built crickcx to be more than just a platform with cricket odds and casino games. We have embedded responsible gaming tools directly into the player experience so that every user in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh has access to practical safeguards at all times — without needing to navigate complex menus or contact support to activate them.

Our responsible gaming framework rests on four pillars: prevention (keeping underage individuals off the platform), awareness (helping players recognise when gambling may be becoming a problem), control (providing robust tools so players can manage their own behaviour), and support (directing those who need help toward appropriate resources quickly).

We also train our customer support team to identify signs of problem gambling in player interactions, and we reserve the right to proactively contact players or temporarily restrict accounts where we observe patterns consistent with gambling harm — even when no formal limit has been set by the player. This is not about restricting legitimate entertainment; it is about fulfilling our duty of care as a responsible gaming platform operating in the Bangladesh market.

The crickcx platform is strictly for adults aged 18 years and above. This is a firm, non-negotiable policy. Anyone under the age of 18 is prohibited from registering an account, placing bets, or accessing any real-money feature on the platform.

How We Verify Age

Upon registration, all players are required to provide accurate date-of-birth information. In addition, crickcx conducts formal Know Your Customer (KYC) verification before processing any withdrawal request. Acceptable identity documents for Bangladesh-based players include:

• National Identity Card (NID) — the preferred document for Bangladeshi citizens.
• Passport — accepted for both Bangladeshi nationals and international players.
• Birth Certificate — accepted as a supplementary document when the above are unavailable.

If there is any reason to suspect that a registered account belongs to an individual under the age of 18, crickcx will immediately suspend the account pending verification. Any funds in the account will be held and, if underage gambling is confirmed, the account will be permanently closed and appropriate regulatory steps taken.

Parental Control Software

We recommend that households with minors consider installing parental control software to restrict access to gambling websites across all devices. Widely used tools in Bangladesh include browser-level filtering through Chrome Family Link and third-party applications available for Android and iOS devices.

Problem gambling can develop gradually. Many players who experience gambling harm do not immediately recognise the signs. The checklist below is designed to help you reflect honestly on your own gambling behaviour. There are no right or wrong answers — this is purely for your own awareness.

Gambling becomes problematic when it interferes with a person's financial stability, relationships, mental health, or daily functioning. It is a recognised behavioural condition — not a character flaw — and it responds well to professional support when addressed early.

crickcx provides every registered player with a comprehensive suite of responsible gaming tools accessible directly from their account settings. These tools are available at all times and, once activated, cannot be bypassed or overridden on a whim — many require a mandatory cooling-off period before they can be lifted.

Sometimes the best decision is to step away from gambling entirely, whether for a short period or indefinitely. crickcx provides two distinct mechanisms for this: a Time-Out for brief, temporary breaks, and a Self-Exclusion for longer-term or permanent cessation of gambling activity.

Time-Out

A time-out temporarily suspends your crickcx account. During a time-out you cannot log in, place bets, make deposits, or receive promotional communications. Available time-out durations are: 24 hours, 7 days, or 30 days. The time-out takes effect immediately upon activation and cannot be lifted early. At the end of the period, your account is automatically restored — but you are under no obligation to resume playing.

Self-Exclusion

Self-exclusion is a more formal, longer-term commitment. Players may choose to self-exclude for a minimum period of 6 months, with options extending to 1 year, 2 years, 5 years, or permanently. During self-exclusion:

• Your account is closed and access is blocked immediately.
• All pending promotional offers and bonuses are voided.
• Any withdrawable balance will be paid out to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
• You will receive no marketing communications for the duration of your exclusion.
• You will not be able to create a new crickcx account during the exclusion period — attempts to do so will be detected and blocked.

Managing your gambling budget is one of the most effective ways to keep gaming enjoyable and under control. crickcx recommends that every player sets a deposit limit at the point of registration — before they begin playing — rather than after a loss event has already occurred.

Setting a Deposit Limit

Deposit limits can be applied across three time horizons. You may set one or all three simultaneously, and the most restrictive limit in any given period will always take precedence:

• Daily deposit limit: The maximum total amount (in BDT) you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported banks) within a single calendar day.
• Weekly deposit limit: The maximum total amount depositable within a 7-day rolling window (Monday to Sunday, Bangladesh Standard Time, UTC+6).
• Monthly deposit limit: The maximum total amount depositable within a calendar month.

Reducing vs. Increasing a Limit

Reducing a deposit limit takes effect immediately. Increasing a deposit limit, or removing one entirely, is subject to a mandatory 24-hour cooling-off period after which the change is applied. This asymmetric design is intentional — it ensures that in-the-moment impulses to gamble more cannot be acted upon instantly.

Loss Limits Explained

A loss limit caps your net losses (deposits minus withdrawals) over a defined period. For example, if you set a weekly loss limit of ৳5,000 and you have lost ৳5,000 in net terms over the past 7 days, you will be unable to place further bets until the weekly window resets — regardless of your current account balance. Loss limits are a powerful tool for players who find deposit limits alone insufficient to manage their spending.

crickcx strongly encourages any player who feels that gambling is negatively affecting their life — or the life of someone they care about — to seek professional support. Problem gambling is a recognised condition and there is genuine, effective help available.

Talking to Someone

If you are in Bangladesh and experiencing gambling-related distress, consider speaking with a mental health professional or counsellor. Bangladesh has a growing network of mental health services across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Your general physician (GP) can refer you to appropriate support services in your area.

Supporting a Family Member

If you are concerned about a family member's gambling, the following steps may help:

• Have a calm, non-confrontational conversation about your concerns when both of you are relaxed and not in the immediate aftermath of a gambling session.
• Focus on the impact on family finances and relationships rather than making moral judgements about the gambling itself.
• Encourage the person to use crickcx's self-exclusion or time-out tools, or to contact our support team.
• Seek support for yourself as well — being close to someone with a gambling problem can be emotionally demanding, and there are support groups for family members of problem gamblers.

Kaan Pete Roi — Bangladesh Mental Health Helpline

Kaan Pete Roi is one of Bangladesh's most established emotional support and mental health helplines, providing confidential telephone and online support in Bengali and English. If gambling stress is affecting your mental health, reaching out to an organisation like this can be a valuable first step.

Online Resources

A number of international organisations provide freely accessible self-help resources, assessment tools, and treatment directories that are accessible to players in Bangladesh:

• Gamblers Anonymous (GA): A peer-support fellowship for people who recognise they have a problem with gambling. GA operates chapters globally and provides online meeting access.
• GamCare: An international responsible gaming charity providing an online self-help programme, forums, and counselling resources.
• BeGambleAware: Offers free, confidential advice and a directory of treatment services for people experiencing gambling harm.

crickcx does not endorse any specific external organisation but recognises the value of these widely trusted resources. We are committed to directing players toward help whenever it is needed.

Our customer support team is trained to handle responsible gaming enquiries with empathy and discretion. Whether you need help activating a deposit limit, want to understand your self-exclusion options, or simply need to talk to someone about your gambling behaviour, we are here 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, and national holidays.

How to Reach Us

The best way to raise a responsible gaming concern is by email. Please write to us at: support@crickcx

This is a plain-text email address. It is not a clickable link. Please copy and paste it into your email client to send a message.

In your email, please include your registered username or the mobile number associated with your account (bKash/Nagad number, if applicable) so we can locate your account quickly and take action without delay.

What Happens When You Contact Us

• Your enquiry will be acknowledged within 1 hour (Bangladesh Standard Time, UTC+6).
• A trained responsible gaming support agent — not a bot — will review your case and respond with personalised guidance.
• If you request an immediate account suspension, restriction, or self-exclusion via email, this will be processed as a priority action within 30 minutes of your message being received during normal operating hours.
• All responsible gaming communications are treated with the highest level of confidentiality and are stored separately from standard support records.