Privacy Policy of crickcx

When you use the crickcx platform, we collect certain personal and technical data in order to operate our services safely, verify your identity, process transactions, and comply with applicable laws. The categories of data we collect are described below.

Information You Provide Directly

• Registration data: When you create an account, we collect your full legal name, date of birth, email address, and mobile phone number.
• Identity verification (KYC) data: To comply with age verification and anti-money-laundering obligations, we may collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, along with a selfie or proof-of-address document where required.
• Payment information: When you make a deposit or request a withdrawal, we collect your payment method details (bKash account number, Nagad number, Rocket number, Upay ID, or bank account details). We do not store full card or mobile wallet credentials on our own servers — this data is handled by our regulated payment processing partners.
• Communications: If you contact our support team by email or live chat, we retain records of those communications, including the content of messages and any attachments, to help resolve your query and improve our services.
• Responsible gaming data: If you request a deposit limit, time-out, or self-exclusion, we record this preference and apply it to your account to fulfil our responsible gaming obligations.

Information Collected Automatically

• Device and technical data: Browser type, operating system, device model, screen resolution, and unique device identifiers.
• Usage data: Pages visited on crickcx, time and duration of visits, game titles played, bets placed, and in-platform navigation patterns.
• IP address and location: Your IP address and, where permission is granted or inferred, approximate geographic location (city/region level). We use this primarily for fraud detection and to tailor the platform experience to Bangladesh Standard Time and local payment methods.
• Session data: Login timestamps, session duration, and authentication tokens used to keep your account secure and to detect suspicious access attempts.

crickcx processes personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes listed below. Our legal bases for processing are: contractual necessity, legal obligation, legitimate interest, and — where required — your explicit consent.

Service Delivery

• Creating and managing your crickcx account.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank.
• Settling cricket bets, casino game rounds, and other wagering activity.
• Applying bonus offers, free bets, and promotional credits to your account.
• Providing 24/7 customer support in response to your queries.

Compliance & Security

• Verifying your age (18+) and identity to meet our responsible gaming obligations.
• Detecting and preventing fraud, money laundering, account takeover, and other prohibited conduct.
• Maintaining records required by applicable financial and gaming regulations.
• Responding to lawful requests from regulatory or law enforcement authorities.

Platform Improvement

• Analysing aggregated, anonymised usage data to understand how players interact with the platform and to improve game selection, page performance, and overall user experience.
• Conducting internal research and testing on new platform features before they are publicly released.

Communications

• Sending transactional emails and SMS notifications related to your account activity (deposit confirmations, withdrawal approvals, password resets).
• Notifying you of material changes to these Terms, Privacy Policy, or Responsible Gaming Policy.
• Sending promotional communications about crickcx offers, tournaments, and seasonal bonuses — only where you have consented to receive such communications or where we have a legitimate interest in doing so. You may opt out at any time.

crickcx does not sell your personal data. We share your data only in the circumstances described below, and only to the minimum extent necessary.

Service Providers & Technology Partners

We share data with carefully selected third-party service providers who help us operate the platform. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks — for the purpose of processing your deposits and withdrawals. Each payment provider is subject to their own privacy and data security standards.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — who supply the casino games and live dealer solutions on our platform. These providers may receive anonymised session identifiers to facilitate game sessions but do not receive your full personal profile.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics tools to help us improve platform performance. No personally identifiable information is shared in this context.
• Fraud prevention services: We may share technical data (IP addresses, device fingerprints) with fraud detection partners to identify and prevent account abuse.

Legal Obligations

We may be required to disclose your personal data to government bodies, regulatory authorities, law enforcement agencies, or courts where we are legally compelled to do so — for example, in connection with an investigation into financial crime, money laundering, or underage gambling. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event that crickcx undergoes a merger, acquisition, or sale of all or part of its business assets, personal data held by crickcx may be transferred to the acquiring entity as part of that transaction. In such cases, the receiving entity will be required to honour the terms of this Privacy Policy or notify affected users of any material changes prior to their data being used differently.

crickcx uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, personalise your experience, and gather analytics data. This section explains what cookies we use and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the site to remember information about your visit — such as your preferred language, login status, and browsing activity — so the site functions correctly and can be improved over time.

Types of Cookies We Use

Managing Your Cookie Preferences

You can control and delete cookies through your browser settings. The major browsers — Chrome, Firefox, Safari, Edge, and Opera — all provide options to block or clear cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your crickcx account and using core platform features.

For mobile users accessing crickcx through Android or iOS browsers, cookie management options are available within your browser's privacy settings menu.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply to the main categories of data we hold.

Data Storage Location

Your personal data is stored on secure servers. crickcx takes all reasonable technical and organisational measures to ensure that data is stored safely regardless of its physical location, including encryption at rest and strict access controls limiting who can view personal data within our team.

Where your data is processed by third-party service providers (payment processors, game providers, analytics tools), those providers are contractually required to maintain data security standards consistent with this Privacy Policy.

As a user of the crickcx platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at support@crickcx (plain text — not a clickable link).

• Right of Access: You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information (such as email address or phone number) directly within your account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data. Please note that we may be legally required to retain certain data (such as transaction records and KYC documents) for a defined period even after account closure. We will inform you of any data that must be retained and the reason for retention.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you have provided to us, where technically feasible.
• Right to Object: You may object to our processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest where you believe your rights and freedoms override that interest.
• Right to Withdraw Consent: Where our processing of your data is based on your prior consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

crickcx takes data security seriously. We employ a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.

Technical Safeguards

• 256-bit SSL/TLS encryption: All data transmitted between your device and the crickcx platform is encrypted in transit using industry-standard TLS protocols.
• Encryption at rest: Sensitive personal and financial data stored in our databases is encrypted at rest using AES-256 encryption.
• Two-factor authentication (2FA): Account holders are encouraged to enable 2FA to add an additional layer of security beyond their password.
• Intrusion detection systems: Our infrastructure is monitored 24 hours a day, 7 days a week for suspicious activity, unauthorised access attempts, and abnormal data access patterns.
• Penetration testing: Our platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

Organisational Safeguards

• Access to personal data is restricted to staff members who genuinely need it to perform their role. All staff with access to personal data are bound by confidentiality obligations.
• Internal data handling policies are reviewed and updated regularly.
• Third-party service providers with access to personal data are vetted and required to sign data processing agreements committing them to equivalent security standards.

Reporting a Security Concern

If you believe your crickcx account has been compromised, or if you wish to report a potential security vulnerability in our platform, please contact us immediately at support@crickcx. Our security team will investigate all reports promptly.

crickcx reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered users by email to the address on file, and the revised policy will be published on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. The date at the top of this page always reflects when the policy was most recently revised. Continued use of the crickcx platform following the publication of changes constitutes your acceptance of the updated Privacy Policy.

Contact Our Privacy Team

For any privacy-related questions, data subject rights requests, or concerns about how crickcx handles your personal data, please reach out to our support team. We aim to acknowledge all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

Contact email: support@crickcx

This email address is shown as plain text only. Please copy and paste it into your email client to send a message. It is not a clickable link.

Minor Users

The crickcx platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age. If you are a parent or guardian and believe that a minor has provided us with personal data or has used the platform, please contact us immediately at the address above. We will take prompt action to delete the data and close the account.